Terms of Service

1.What Promptly is

Promptly is operated by Promptly AI LLC, a California limited liability company ("Promptly", "we", "us"). These terms are an agreement between you and Promptly AI LLC.

Promptly is an AI video editor for iPhone. You record or upload your own footage, describe the edit you want, and Promptly transcribes the audio, decides the cuts and captions, and renders a finished short-form video you can save or share.

You must be at least 13 years old to use Promptly. If you are under the age of majority where you live, you may only use it with a parent or guardian's permission.

2.Your account

Promptly creates an anonymous account for you the first time you open the app, so you can edit without signing up. That account is what holds your videos, your chats and your plan.

You can add an email address at any time from the account screen, and you will be asked for one when you buy a subscription so the purchase can be restored later. Adding an email links it to the account you already have — it does not create a second one, and nothing you have already made is lost.

Keep your sign-in details to yourself. You are responsible for what happens under your account. If you use Promptly without ever adding an email and then lose the device, we have no way to identify you and no way to restore your videos.

3.Plans and credits

Rendering a video costs 10 credits. Every plan comes with a monthly credit allowance, and at the start of each month your balance is topped up to that allowance.

The top-up only ever moves your balance up. If you are already above your allowance — because you bought a credit pack, or because you are on a larger plan — nothing is taken away. Monthly credits do not stack beyond the allowance either: a month where you render nothing leaves you at your allowance, not at twice it.

Paid plans also unlock features the free plan does not include, such as re-editing a finished video, larger batches of uploads at once, and saving and sharing without a watermark. The feature list shown in the app at the time you subscribe is the one that applies.

Prices are shown in the app and on the App Store before you buy, in your local currency. They vary by country and can change over time; the price you are shown at the moment of purchase is the price that applies to that purchase.

4.Credit top-ups

If you run out mid-month you can buy a one-off credit pack. Packs are sold in sizes of 5, 10 and 20 videos — 50, 100 and 200 credits.

Top-up credits are a one-time purchase, not a subscription: they do not renew. They are never removed by the monthly top-up — that only raises a balance, never lowers one — so they stay on your account until you use them or delete the account.

5.Billing and auto-renewal

Promptly subscriptions are sold two ways, and which one you used decides who bills you.

Some plans are offered at an introductory price for a first period — for example a discounted first month or first year. That price applies once, to the first period only; the subscription renews at the standard price after it, and the app states both the introductory amount and the standard renewal amount before you buy. Introductory pricing is available only to customers who have not had it on that subscription before, and eligibility is determined by the App Store, not by us.

6.Cancelling

For purchases made in the app, cancel in iOS Settings → your name → Subscriptions → Promptly. For web purchases, use the management link in your receipt email or write to us and we will send it.

Cancelling stops the next renewal. It does not end the period you have already paid for — your plan stays active, with its allowance, until that period runs out. Deleting the app does not cancel a subscription.

7.Refunds

Purchases made in the app are refunded by Apple, not by us. We have no ability to issue, decline or reverse an App Store charge. Request a refund at reportaproblem.apple.com.

Purchases made on the web are processed through Stripe by our billing provider, and we can refund those. Write to support@usepromptly.app and we will handle it.

Nothing here limits refund rights you have under the consumer law where you live.

8.Referrals

You can share a referral code from the app. When three people install Promptly and enter your code, you receive seven days of Pro, added to your account automatically. Rewards are capped at 14 days in any 30-day period.

The reward is for genuine referrals of other people. Codes entered on your own device, and codes entered on a device that has already been referred, do not count. We may withhold or reverse rewards where a referral looks manufactured, and may close accounts used to farm them.

Referral days are a promotional credit. They have no cash value and cannot be transferred.

9.Your content

You keep ownership of everything you upload and everything Promptly renders from it. We do not claim any right to your videos and we do not use them to train AI models.

To provide the service, you give us permission to store, transcribe, process and transmit your footage — including sending it to the processors listed in the Privacy Policy — for as long as it takes to render your video and keep it available in your library. That permission ends when you delete the video or your account.

You are responsible for what you upload: that you have the right to use the footage, the music and the likenesses in it, and that publishing the result is lawful where you publish it.

10.AI output

Promptly's cuts, captions and transcripts are produced by automated systems. They are frequently wrong in small ways — a misheard word, an early cut, a caption that misses a name. Review a video before you publish it. You are responsible for what you post.

Different people can get similar results from similar prompts, so we cannot promise your output is unique.

11.Acceptable use

Do not use Promptly to:

• make sexual content involving minors, or any content that sexualises a real person without their consent;
• impersonate a real person or organisation deceptively, including synthetic footage or voice passed off as genuine;
• harass, threaten, or incite violence against anyone;
• infringe someone else's copyright, trademark or privacy;
• bypass usage limits, reverse-engineer the app, or interact with the service through automated tools;
• resell, sublicense or rent the service.

We may suspend or close accounts that break these rules.

12.Availability

Promptly is provided as-is and as-available. Render times vary with length, load and the third-party services in the pipeline. We do not guarantee uninterrupted access, and we may change or remove features — though we will not remove a paid feature mid-period without offering you a way out.

13.Liability

To the maximum extent the law allows, we are not liable for indirect, incidental or consequential losses, or for lost profits, lost footage or lost audience. Where liability cannot be excluded, it is limited to the amount you paid us in the twelve months before the claim.

Some jurisdictions do not allow these limits. Where that is the case, they do not apply to you.

14.Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

Nothing here removes a right you have under the mandatory consumer law of the country you live in, or the right to bring a claim where that law says you may.

15.Ending your account

You can stop using Promptly at any time. To delete your account and everything in it, use Delete account on the account screen — what that removes is set out in the Privacy Policy. Deletion is immediate and cannot be undone.

Deleting your account does not cancel an active subscription. Cancel it first, as described in section 6, or you will keep being charged.

16.Changes

We may update these terms. When we make a material change we will update the date at the top and give notice in the app before it takes effect. Continuing to use Promptly after that means you accept the updated terms.

17.Contact

Questions about these terms: support@usepromptly.app.